Privacy policy

Who we are

This policy covers Xperiences-HQ Pty Ltd (ABN 33 653 314 713), trading as Xperiences. Contact us about privacy at [email protected].

What we collect

When you send an enquiry: your name, email, phone number, organisation (if you give one), the date, group size and location you are interested in, and your message.

When you book online: the details FareHarbor asks for at checkout, including participant names and payment. Card details are handled by FareHarbor's payment processor - we do not see or store your full card number.

When you browse: which page you arrived on, the page you came from and any advertising campaign codes in the link, so we know which ads and pages bring enquiries. We use Google Analytics and the Meta pixel for this.

How we use it

To reply to your enquiry, quote, confirm and run your booking, and keep a record of what was agreed. To understand which of our pages and ads are working.

We will not add you to a marketing list unless you ask us to, and we do not sell personal information.

Who else sees it

Enquiries are stored in Pipedrive, our customer management system. Bookings are processed and stored by FareHarbor. Website analytics are processed by Google and Meta. These providers may store information outside Australia.

Our staff see the booking details they need to run your session.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you by emailing [email protected]. If you are not happy with how we have handled your information, tell us first; you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.